National Standards for Disability Services
NATIONAL STANDARDS FOR DISABILITY SERVICES
National Standards for Disability Services (NSDS) apply to organisations like DACSSA, who receive funding from the Commonwealth Government in order to deliver disability related services.
These standards make sure organisations take a consistent approach and are held accountable for providing good quality and fair services.
The National Standards for Disability Services were revised by the ministers on the Standing Council on Disability Reform and applied to advocacy services in 2014.
There are 6 National Standards:
- Rights
- Participation and Inclusion
- Individual Outcomes
- Feedback and Complaints
- Service Access
- Service Management
HOW THESE STANDARDS APPLY TO CLIENTS OF DACSSA
RIGHTS
I can make choices about how I want to access DACSSA’s services.
I feel safe and respected by DACSSA staff.
DACSSA supports Your Rights.
PARTICIPATION & INCLUSION
I follow my interests and pursue my goal outcomes with the support of DACSSA.
DACSSA supports Participation & Inclusion for everyone.
INDIVIDUAL OUTCOMES
DACSSA’s advocacy builds on my strengths and supports me to achieve my goal outcomes wherever possible.
DACSSA supports Individual Outcomes.
FEEDBACK AND COMPLAINTS
I know that I am allowed to express to DACSSA the things I like or suggestions for improvement.
I know how to access independent support to help me provide feedback or make a complaint.
DACSSA encourages Feedback & Complaints. DACSSA values my input.
SERVICE ACCESS
I understand what DACSSA offers, access to DACSSA’s services is fair and I am supported with other options when I can’t access DACSSA.
DACSSA provides Service Access.
SERVICE MANAGEMENT
I can tell that DACSSA’s services are well managed because they’re able to meet my needs and support my strengths effectively.
I can trust the management of DACSSA’s Service.
