Shirley came to DACSSA seeking assistance in submitting a complaint to Housing SA, having been on a wait list for many years. She had been homeless a couple of times, faced dangerous relationships and had trouble making decisions. DACSSA’s advocate became a voice for Shirley, enabling her to make a complaint, and supporting good communication between her and Housing SA. The Advocate developed a strong relationship with Shirley, helping her to bridge some of her trust issues, so she could feel supported and listened to.