“I rang last week on behalf of my daughter Simone, with a complaint about the NDIS, as her funding for supports had been exhausted. I was not receiving any contact back at all in regards to our plan review even after numerous calls I had made to get an appointment. My daughter was without her support worker for 3 weeks until I called and spoke to a DACSSA Advocate and asked if DACSSA could help me at all with the situation as it was urgent. The Advocate was wonderful and genuinely cared and listened to all of the issues we had been experiencing. They would see what could be done to help by making some contact and inquiries to the NDIS. Within days we had a phone call from the NDIS stating that they had given my daughter a new plan so she could start receiving her supports from her worker immediately and we also have an appointment in August to come in and discuss additional issues that we need more help and support with added into the plan. I cannot express how grateful we truly are for this help. The pressure and stress has completely gone around this issue and I know that Simone is so much happier again as she can continue receiving the help and support she needs to achieve her goals and for her mental health and well-being. From the very first time I made contact and spoke to the Advocate, they have continued with constant updates and provided so much support in this matter. I don’t know what we would have done without this help as I know that your service has definitely given us this wonderful outcome. Thanks again for all your help I truly appreciate it”.
“This has been the most awakening experience I've had in a service. If only I have come across this service earlier, my life would be well improved sooner, thank you for your time. Much appreciated”
"I would love to personally thank you for your support. Your letter to the NDIS has been so valuable in securing appropriate care for my sister.
The NDIS has contacted me and with my assistance has put together an interim plan which will be finalised tomorrow and then authorised.
You and the Disability Advocacy are true Angels"
“Couldn’t have resolved my dispute without DACSSA’s assistance. Very happy with the service and results.”
“I … found her to be very knowledgeable and professional. She was extremely helpful.”
“Thank you for your assistance - this process of NDIS is difficult and complex without an advocate.”
“The timing from initial contact to the self-advocacy meeting was short which was welcoming.”
“My advocate was a miracle worker!”
“We really appreciated having an advocate involved with the client. We feel it helped us to communicate effectively, understand the issues and keep communication positive”
“I really appreciated the empathy and understanding I was shown, and the advocate’s level of knowledge and expertise with our issue.”