OUR ADVOCACY PROCESS
Our Client Services Coordinator (CSC) will listen to your request for assistance. We hear about the issues you’re experiencing. If there is a waiting list at the time, we’ll let you know how many days delay there may be in getting started.
Models of Advocacy
The CSC will assess what model of advocacy will best suit your needs. You can voice your wishes about this too. You may feel confident to advocate for yourself with some assistance, or you may require more assistance.
Once DACSSA is able to resource your matter, it will be allocated to an Advocate or NDIS Appeals Officer. They will contact you and work with you to resolve your matter.
DACSSA provides advocacy and support addressing a specific issue/matter.
A DACSSA advocate is able to listen to your situation and help to identify the issues at hand, help to understand the urgency of each issue and assist to devise a plan forward.
Closure of Matter
After the issue is resolved, or if it can’t be resolved, the matter will be closed.
If you have multiple or compounding issues, DACSSA may need to provide assistance in stages. We will always attempt to provide support for urgent matters
We want to know how you found working with our team. Your honest feedback helps us to know what we are doing well or could do differently.