National Standards for Disability Services (NSDS) apply to organisations like DACSSA, who receive funding from the Commonwealth Government in order to deliver disability related services.
The NSDS make sure organisations take a consistent approach and are held accountable for providing good quality and fair services.
The NSDS were revised by the ministers on the Standing Council on Disability Reform and applied to advocacy services in 2014.
There are 6 National Standards:
- Participation and Inclusion
- Individual Outcomes
- Feedback and Complaints
- Service Access
- Service Management
HOW THESE STANDARDS APPLY TO CLIENTS OF DACSSA
- I can make choices about how I want to access DACSSA’s services.
- I feel safe and respected by DACSSA staff.
PARTICIPATION AND INCLUSION
- I follow my interests and pursue my goal outcomes with the support of DACSSA.
- DACSSA’s advocacy builds on my strengths and supports me to achieve my goal outcomes wherever possible.
FEEDBACK AND COMPLAINTS
- I know that I am allowed to express to DACSSA the things I like or suggestions for improvement. DACSSA values my input.
- I know how to access independent support to help me provide feedback or make a complaint.
- I understand what DACSSA offers, access to DACSSA’s services is fair and I am supported with other options when I can’t access DACSSA.
- I can tell that DACSSA’s services are well managed because they’re able to meet my needs and support my strengths effectively.