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Disability Advocacy and Complaints Service of South Australia Inc. wants to be recognised by people with disabilities and the wider community for excellence in advocacy service provision and as a provider of opportunities for people with disabilities.
Mission
Disability Advocacy and Complaints Service of South Australia Inc. is a community service, which is driven and informed by people with disabilities, their families and friends. It is our mission to enhance the quality of life for people with disabilities, to advocate for the removal of barriers to full participation and to pro-actively eradicate the social exclusion many still face.
Objectives of the Association:
1. To provide a service that will aim to promote and protect the human, legal, civil and client rights of any person with a disability.
2. To relieve the distress caused to people with any type of disability by the infringement of their human, legal, civil or client rights by any individual or organisation.
3. To facilitate the effective and timely resolution of individual concerns or grievances through the use of formal links of referral to an appropriate departmental grievance unit and/or existing generic mechanisms for grievance resolution.
4. To address clients grievances or concerns and to provide advocacy services where required.
5. To liaise with Commonwealth and State Departments, agencies and community organisations.
6. To develop and implement appropriate procedures and mechanisms for referral and/or support of people with a disability.
7. To provide advice and information on rights and options.
8. To record information on the number, nature and status of issues or cases received, and individuals assisted.
9. To identify major areas of concern which may have policy/legislative impact.
10. To participate in evaluation of the appropriateness, effectiveness and suitability of grievance mechanisms for people with disabilities.
11. To advocate for the provision of appropriate services to people with disabilities.
12. To be involved in on-going research to examine the extent of client participation in service planning and provision.
13. To document any difficulties being experienced by clients and service providers.
14. To monitor and evaluate the service by means of thorough documentation of all activities undertaken.
15. To include feedback for advocacy and client groups and relevant service providers.
16. To do all such other things as may be incidental to the attainment of such objects. These objectives shall be subject to review at any time and shall not bind or limit the Association's normal functions.
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