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When using the services of Disability Advocacy and Complaints Service of South Australia Inc. you have the right to:
- PRIVACY Only information that is relevant to resolving your complaint will be requested by the Complaints Worker.
- CONFIDENTIALITY Information supplied to assist us resolve your complaint will not be released to anybody without first gaining permission from you, unless we are legally required to do so.
- RESPECT You will be treated with courtesy and respect at all times by the staff at the Disability Advocacy and Complaints Service of South Australia Inc..
- BE LISTENED TO The staff at the Disability Advocacy and Complaints Service of South Australia Inc. will listen to what you have to say.
- HAVE YOUR OPINION VALUED The Disability Advocacy and Complaints Service of South Australia Inc. recognises that every person's ideas are of value.
- HAVE EVERYTHING EXPLAINED IN A WAY YOU CAN UNDERSTAND The staff will try to use plain language at all times.
- AN INTERPRETER IF YOU WANT ONE If you are a person who speaks a language other than English an interpreter will be engaged to assist communication between you and the Complaints Worker. If you need assistance through signing, braille or any other means of communication D.C.S. will do its best to provide assistance to you.
- HAVE ANYONE YOU CHOOSE ACCOMPANY YOU TO THE SERVICE OR OTHER MEETINGS You may feel more comfortable bringing along a family member or friend to assist you with your complaint.
- BE KEPT INFORMED You will be kept up to date with the progress of your complaint and the Complaints Worker will discuss with you each step of the complaint, seeking your permission to progress to the next step.
- DECIDE HOW YOU WANT YOUR COMPLAINT ACTED ON You are the person who decides what actions will be taken throughout the process of resolving your complaint.
- LODGE YOUR COMPLAINT ANONYMOUSLY Even though the Disability Advocacy and Complaints Service of South Australia Inc. needs to keep details about a consumer for our files, in many circumstances you can have the Complaints Worker act on your complaint without using your name.
- WITHDRAW YOUR COMPLAINT ANYTIME You can ask the Complaints Worker to stop working on the complaint and close the complaint file at any time you like.
- LOOK AT YOUR FILE AND CHANGE ANYTHING YOU THINK IS WRONG You have the right to look at the file and ask for changes to be made if you think something on your file is wrong.
- PLACE LIMITS ON THE AUTHORITY OF THE WORKER WHILE THEY ARE ACTING AS YOUR ADVOCATE When you ask the complaints worker to act as your advocate you may be required to sign an authority form. This form gives them permission to approach other individuals or organisations on your behalf. This is only after discussion and approval from you. You are entitled to place limits on the extent of the authority that you will give this worker. Once the complaint has been resolved this authority is no longer valid. A new authority form is required with each new complaint lodged.
- CHOOSE A DIFFERENT COMPLAINTS WORKER If for some reason you feel you cannot work with a particular Complaints Worker, you have the right to request another worker.
- MAKE A COMPLAINT AGAINST THE DISABILITY ADVOCACY AND COMPLAINTS SERVICE OF SOUTH AUSTRALIA OR ANY OF ITS WORKERS You can make a complaint about the service and its policies, or make a complaint about your Complaints Worker or any other staff member. If you wish to make a complaint about DACSSA please contact the Manager.
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