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The Disability Advocacy and Complaints Service of South Australia Inc. is part of the Australian Network of Disability Advocacy Services funded by the Australian Government.
What we do
We help people with disabilities and mental health problems to resolve complaints and grievances related to their disability.
We assist people with disabilities to fight discrimination and to exercise their rights.
We provide information and support for self advocates.
Who can use our service?
Any person with a disability or with a mental health problem,
people who support a person with a disability, and
members from the wider community with concerns related to living with a disability
can ask for assistance and information.
How we can help
We can assist you to address your grievances or resolve your complaint by:
- Developing and planning a strategy with you,
- Attending meetings with you and taking notes,
- Helping you write letters
- Making inquiries and obtaining documents with your permission,
- Supporting you in the Guardianship Board and other tribunals
- Referring you to appropriate agencies.
What we cannot do:
- Assist you if your complaint is not disability related,
- Act against your expressed wishes (if you are the person with a disability most affected by the outcome)
- Provide legal advice
- Provide diagnostic advice (we are not psychiatrists)
- Provide financial support;
- Act as social workers, counsellors, or case managers.
You can email us to receive a hardcopy of our Guide to Using Our Services booklet. Please write into the body of your email and state your request and postal address clearly.
For more information about:
- what we need to know and how do conduct your own advocacy process go to our Complaints Guide,
- your rights as our client go to our Client Rights page,
- your responsibilities as our client go to our Client Responsibilities page.
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