DACSSA
Disability Advocacy and Complaints Service of Sourth Australia Inc. To Complain Is OK!

Policies and Procedures

The Disability Advocacy and Complaints Service of South Australia Inc. has recently reviewed all of its policies and procedures.

On this page you will find links to our policies, standards and key performance indicators, Code of Conduct, Charter of Service Delivery and Mission and Vision Statements.

Disability Advocacy and Complaints Service of South Australia Inc. is governed by the following philosophies:

 

Purpose

 

The purpose of Disability Advocacy and Complaints Service of South Australia Inc. is to provide a broad range of advocacy services to assist people with disabilities to address their grievances and complaints in all areas of life.

The purpose of Disability Advocacy and Complaints Service of South Australia’s service is to increase awareness in the community about the disabling conditions society creates for people with impairments.

 

Vision

 

Disability Advocacy and Complaints Service of South Australia Inc. wants to be recognised by people with disabilities and the wider community for excellence in advocacy service provision and as provider of opportunities for people with disabilities.

 

Mission

 

Disability Advocacy and Complaints Service of South Australia Inc. is a community service, which is driven and informed by people with disabilities, their families and friends.

It is our mission to enhance the quality of life for people with impairments in our disabling society and to proactively eradicate the social exclusion many still face.

 

Standards and Key Performance Indicators

The following links give you access to our

Service Charter

Code of Conduct

and our

Standards and Key Performance Indicators

 

ServiceCharter.doc

40 K

CodeofConduct.doc

49 K

StandardsKeyPerformance.doc

47 K

Policies

The following links list provides you with access to our relevant policies.

 

Advocacy_Services_Intake_Policy.doc

64 K

Hostingprojectspolicy.doc

39 K

Policyratificationpolicy.doc

31 K

Publicationandmediapolicy.doc

81 K

DisabilityAccess.doc

49 K

Evaluationpolicy.doc

45 K

Grievanceprocedure.doc

41 K

Privacypolicy.doc

105 K

Referralpolicy.doc

37 K

Volunteerpolicy.doc

63 K